If you have a question not answered in this FAQ, you are welcome to contact us via forum or in-game.
What do I get for donating?
You will receive donator points (DP), which can be redeemed for rewards in-game. You can spend Donator Points at the Fairy Maid NPC in the Forest Retreat hub.
The current rate is 10 donator points per US dollar, before PayPal transaction fees. If you donate an amount not evenly divisible by 10, it will be rounded down (e.g. $12.97 becomes 129 donor points).
In addition, tiered bonuses will be given out based on the amount of the donation:
All donator points are rounded down to the nearest integer after calculation.
* Donations at or over $100 receive an additional 50% DP (ex. 1,000 DP becomes 1,500).
* Donations between $75 and $99.99 receive an additional 40% DP (ex. 800 DP becomes 1,120).
* Donations between $50 and $74.99 receive an additional 30% DP (ex. 600 DP becomes 780).
* Donations between $30 and $49.99 receive an additional 20% DP (ex. 400 DP becomes 480).
* Donations between $20 and $29.99 receive an additional 10% DP (ex. 200 DP becomes 220).
What are MVP packs?
MVP Special Item Packs are unique packs that provide more total value for your money than buying the individual items in the pack. They also come with a few flashy extras (cosmetics). There are 3 levels of MVP Special Packs.
You will not gain Donator Points when purchasing MVP Packs. These items can be traded within your account but not with other players.
After purchasing an MVP Item Pack, you can pick it up from NPC Lania in-game. It will be under your pending account rewards.
What payment methods do you accept?
At the moment, only PayPal. We are considering Bitcoin payments for the future.
Are donator points tradeable?
Absolutely. You are welcome to trade, give away, or sell your donator points to anyone you desire. Donator points will need to be turned into coins first, however; talk to the Fairy Maid NPC about this.
Items purchased using donator points may not always be tradeable, however: Please double-check an item before purchasing!
What is your policy on refunds/reversals?
Any type of reversal (chargebacks, for example) is an immediate ban, unless you contact us beforehand and speak with an administrator about the reason for your reversing. If you have a valid reason to reverse, then please, please, contact us. If your request is reasonable, then we can gladly arrange a refund for you, without an account ban.
I just donated, but my donator points aren't showing up in-game.
It may take several minutes for PayPal to process the transaction; wait a while, and try again. If you still have not gotten your donator points after 24 hours, check the status of the transaction within your PayPal account; PayPal will occasionally put a transaction on hold while they verify something or other. The system will not give your donator points until the transaction is fully complete. If you still encounter problems, contact us.
I'm having problems with PayPal.
Although you are welcome to contact us about the problem, be aware that most PayPal issues are outside of our control. In most cases, you would be better off shooting a ticket to PayPal directly.